FAQ
What is Deezcuts?
DeezCuts is a pioneering brand that allows customers to customize their own unique ponchos from cuts, fabrics & add on, while also offering a wide range of styles that suits all preferences
How does the customization process work?
The customization process is simple and easy. Go to https://deezcuts.co/products/customize-your-own-poncho?cpbPreview=true , first choose your cut. Next, select your fabric. Then your size and finally your add on. It's that easy!
How long does it take to receive my customized poncho?
It typically takes up to 21 business days for your customized poncho to be delivered to you since customization takes more production time than ready to wear ponchos
What if I'm not happy with my customized poncho?
We want you to be completely satisfied with your unique poncho. If you're not happy with your purchase, please contact us within 14 days of receiving your item to initiate a return or exchange.
Can I add a name, number or an image to my customized poncho?
You can add a name or a number, however, at this stage, our customization option does not include the ability to add images. Rest assured, we are actively working on integrating this feature and will keep you updated through our social media channels on its launch. Stay tuned for exciting updates!
How do I know what size to order?
Some of our ponchos are one-size-fits-all, so you don't need to worry about selecting a specific size. For models with sizing, you can refer to the size matrix provided on the product page. To find your perfect fit, measure the width by measuring the distance from your left wrist to the right one, and for the length, measure the distance from your shoulder to your Tibia.
How can I contact Deezcuts customer support?
You can contact us by email at info@deezcuts.co or by phone at +961-79129679. Our customer support team is available Monday through Friday, 9am to 5pm EST.
Can I cancel my order after it's been placed?
If you need to cancel your order, please contact us as soon as possible. If your order has already been shipped, we won't be able to cancel it, but you can initiate a return or exchange once you receive your poncho.
Do you offer gift cards?
Yes, we offer gift cards that can be purchased on our website. They make a great gift for anyone who loves fashion and customization!